Effective date: 27 October 2026
1. About this agreement
1.1 This agreement is between me, Philip Osborne, a sole trader trading as Philip Osborne Design in Telford, UK, and the operator of the We Love Websites service ("I", "me"), and you, the business or organisation named on your order or invoice ("you"). You confirm you're buying for business purposes.
1.2 It covers building, hosting, editing and maintaining your website on the platform it runs on (the "Services"). Domain names, email mailboxes, email marketing and print work are covered by separate terms.
1.3 "Platform" means the hosted website-building and hosting service your website runs on. "Platform Provider" (also called the "Licensor" or "Underlying Service Provider") means the company that develops, maintains and operates the Platform and licenses its use to me. "Your Website" is the website I build and host for you, and "Your Content" is everything you or I add to it on your behalf.
1.4 You accept this agreement when you place an order, pay an invoice, or keep using the Services after I've told you about it. I'm an independent business, not an agent of the Platform Provider, and the Platform Provider doesn't endorse or guarantee my Services.
2. The service and who owns what
2.1 The Platform, including its website builder, AI-powered tools and hosting, is developed, maintained and operated by the Platform Provider and provided as a hosted software-as-a-service. The Platform Provider may update or improve it at any time without notice. Your Website runs on the Platform and can't be moved to another host as a set of files.
2.2 All right, title and interest in the Platform's technology, software, algorithms, user interfaces and documentation belong to the Platform Provider. You get a limited, revocable, non-exclusive, non-transferable licence to use the Services for your own internal business purposes while this agreement runs.
2.3 You must not reverse engineer, decompile or disassemble any part of the Services, remove or alter any proprietary notices, or resell or redistribute the Services.
2.4 Once you've paid in full, you own the text, images and designs I create specifically for Your Website, apart from anything that belongs to the Platform or to third parties (such as stock images and fonts), which stay under their own licences.
3. Your content, acceptable use and AI
3.1 Your Content stays yours. You give me and the Platform Provider permission to host, process and display it as far as needed to provide the Services. You're responsible for making sure it doesn't break any law or anyone else's rights. The Platform Provider and I may remove content that breaks this section, and I'll tell you first where I can.
3.2 You must not use the Services to:- do anything illegal, fraudulent or harmful;- distribute malware, spam or phishing content;- infringe anyone else's intellectual property;- disrupt the Services or use excessive resources that affect other users;- promote, sell or provide adult entertainment or sexually explicit material or services, gambling or betting services, illegal drugs, weapons, or content that promotes hatred or violence; or- resell or redistribute the Services.
3.3 The Platform offers artificial intelligence to generate website content, designs and related output on the pages you create yourself. That output can contain errors or inaccuracies and is provided without any promise that it's accurate, original or suitable for a particular purpose. You're responsible for reviewing and approving it before it's published, and neither I nor the Platform Provider is liable for claims arising from publishing it.
4. Fees, renewal and refunds
4.1 The first year's fee covers building and hosting Your Website. After that, a lower yearly fee covers hosting and maintenance. The amounts are on your quote or invoice. I'm not VAT-registered, so prices don't include VAT.
4.2 Invoices are due within 1 month. If one is still unpaid 14 days after I've reminded you, I can suspend Your Website until it's settled.
4.3 Each year renews automatically on the anniversary of your order, and I'll invoice you beforehand. To stop it renewing, tell me at least 30 days before. I'll give you at least 60 days' notice of any price change.
4.4 14-day refund If you ask within 14 days of your first order being confirmed, I'll refund what you paid, no questions asked. The refund means Your Website is taken offline and your access ends straight away. It applies to the first order only, not to renewals.
4.5 After those 14 days, fees aren't refundable, including part-way through a year. Nothing here limits any rights you have by law.
5. Support and maintenance
5.1 I'm your first and only point of contact. Please send questions, problems and edit requests to me at .ku.oc.setisbewevolew%40troppus If something needs the Platform Provider's attention, I'll raise it with them for you.
5.2 Maintenance, included in your yearly fee after the first year, means keeping Your Website running, fixing faults in how I built it, and applying Platform updates that affect it and limited minor changes to content (eg. switching a picture or changing a phone number). Larger changes, such as new pages, redesigns, translation, copywriting or SEO work, are quoted separately before I start.
5.3 I aim to reply within 1-2 working days and I'll look after Your Website with reasonable skill and care. I can't promise fix times for problems that come from the Platform itself.
6. Your data
6.1 I'll comply with the data protection laws that apply to the personal data I handle, including the UK GDPR and, where relevant, the EU GDPR and the CCPA. My Privacy Policy explains how I use data about you and your team.
6.2 For data collected through Your Website, such as contact-form submissions, you decide why and how it's used, so you're the controller and I process it for you. The Platform Provider hosts and processes it as my sub-processor, and it is based outside the UK, so I'll make sure appropriate safeguards cover those transfers. My Privacy Policy describes the Platform Provider's role as a sub-processor. If you'd like a Data Processing Agreement with the details, just ask.
6.3 You're responsible for having a lawful basis for the data you collect and for publishing a privacy policy and cookie notice that match what Your Website does. I can suggest wording, but I'm not a lawyer. It's a starting point, and you should be happy it meets your needs, ideally after taking your own legal advice, before using it.
7. Warranties, liability and indemnity
7.1 EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." NEITHER I NOR THE PLATFORM PROVIDER MAKES ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. I can't promise the Platform will be uninterrupted or error-free, or that Your Website will bring any particular number of visitors, rankings or sales.
7.2 TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER I NOR THE PLATFORM PROVIDER IS LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OR LOSS OF DATA. My total liability to you is limited to the fees you paid me in the 12 months before the claim. Nothing in this agreement limits liability that can't lawfully be limited, such as for death or personal injury caused by negligence, or for fraud.
7.3 You'll cover me and the Platform Provider against third-party claims arising from your use of the Services, Your Content as published (including AI-generated content you've approved, and any intellectual property claims about it), or your breach of this agreement or the law.
8. The Platform Provider's rights
8.1 The Platform Provider is an intended third-party beneficiary of this agreement. Under the Contracts (Rights of Third Parties) Act 1999 it can enforce directly against you the terms on intellectual property (section 2), acceptable use and AI-generated content (section 3), and liability and indemnity (section 7), and it can enforce them in any other way the law allows. Nobody else outside this agreement can enforce it, and you and I can change or end it without the Platform Provider's consent.
9. Ending, changes and general
9.1 Either of us can end this agreement if the other seriously breaks it and doesn't put it right within 14 days of being asked. I can end it straight away if you seriously break section 3. When it ends, Your Website is taken offline, fees already due remain payable, and on request within 30 days I'll give you a copy of its text and images.
9.2 If I stop providing the Services, for example because I stop trading, Your Website won't automatically be deleted. The Platform Provider can contact you directly and offer to keep it running, on its own terms and at its standard prices, which may be higher than mine.
9.3 I may update these terms. For any change that affects you, I'll email you at least 30 days before it takes effect, and if you don't accept it you can tell me and we'll end the agreement on that date. If you were already a customer before these terms were published, they apply from 1 December 2026, and by continuing to use the Services after that date you accept them. If you have questions or don't want to accept them, email me before 25 November 2026.
9.4 This agreement, with your quote or invoice, is the whole agreement between us about the Services. If any part is unenforceable, the rest still applies. You can't transfer it without my written consent, but I can transfer it to a successor to my business and use subcontractors, though I stay responsible for their work.
9.5 This agreement is governed by the law of England and Wales, and its courts have jurisdiction, subject to section 8.1. You can contact me at ku.oc.setisbewevolew%40troppus, and I'll give you notices by email.